VIP status - what does that mean?
Table of Contents (index)Problem Type : Membership levels
Problem Category : Premium
The more advanced of the kalmstrom.com Outlook add-ons are licensed with a subscription system, kalmstrom.com Community, and there are three Membership levels. All include free use of the kalmstrom.com software, support and upgrades, but the Premium Membership level also includes some other benefits. One of them is called VIP status.
Support priority
The most important part of the VIP status is perhaps the first priority of support cases. We of course try to help all Community Members as soon as possible, but if a Premium Member gets a problem with their kalmstrom.com application, the team postpones all other tasks to assist the Premium Member as soon as possible. The support mailbox and the online chat are supervised nearly 24/7 even if the office is not officially open, so we can act very quickly if needed.“In the event we had problems with TimeCard the people and helpdesk of Kalmstrom did a great job in solving the issue on a very short notice”, says Jeroen Graafland at Hay Group, a long time Premium Member. And he adds: “When we discover a bug this is solved on a very short notice and deployed very easily via the update function of TimeCard.”
Influence on development
Another important factor for the Premium Members is the chance to influence future development. Our CEO Peter makes the final decision, as he is the one who can best judge the paths kalmstrom.com should follow towards the future, but he does his very best to include the requests from Premium Members in his plans.
No registration
Premium Members make a one-time payment in advance for the creation of a special copy of their kalmstrom.com product including the Premium organization logotype on the major forms. We return this confidence by making the Premium copy register free, so VIP Members do not have to hassle with registration keys.
Worth the extra cost?
The standard Community Membership gives good value for money, so we don’t recommend the Premium Membership for all. If you have a team of ten people managing incoming e-mails with PF HelpDesk or HelpDesk OSP there is no need for a Premium Membership.
But say that you are a big organization and have one hundred people reporting their time with TimeCard or booking resources with Calendar Browser – then we do recommend for you to consider the Premium alternative. It is there, among big companies and state and municipal authorities, we find the kalmstrom.com Premium Members.
More info
Welcome to contact the Sales department if you have questions about the VIP status and Premium Membership. We will do our best to help you judge if it is the right alternative for your organization!
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